Before ordering, we strongly recommend that international customers refer to our stockists section. FRIO has stockists in more than 50 countries around the world and ordering locally will facilitate ease of ordering and faster delivery.

International orders are dispatched by Royal Mail’s International Signed For service. Once the package arrives in the destination country, Royal Mail transfers the package to the in-country postal service for delivery.

To facilitate safe and timely delivery, we ask that customers provide a secure and full delivery address including a postal code/zip code.

A signature is required upon delivery so please ensure that someone will be available at the delivery address to sign for the package.

The postage cost is dependent upon delivery destination, whether Europe or Rest of the World, and the weight of the order. The cost will be clearly shown once you choose the delivery destination at the pre check-out stage of the order process.

You will be e-mailed dispatch information including date of dispatch and a tracking reference number*.

Please allow 5-7 working days for orders dispatched to Europe and 7-10 working days to all other destinations.

Note: overseas tracking* is only available for orders despatched to Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Ireland, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Japan, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Sweden, Switzerland and USA.

If you have any questions, please e-mail and we will be pleased to help you.

FRIO UK Ltd cannot be held responsible for orders lost or delayed by Royal Mail.